How can we help?
Frequently Asked Questions
Costs and billing
- What tools do I need to use Lexeffect?
- Why do I need credits to use Lexeffect?
- Which is the right account for me?
- What payment options are available?
- How do I buy credits?
- When is the basic monthly fee charged?
- What cancellation periods do I have?
- What are the contract terms?
- How do I get my invoice?
- Which audio formats are supported?
- Is there a size limit for the audio file?
- My audio file has the wrong format. What do I do?
- My audio file is larger than 20MB. What do I do?
- Why is the audio transcription separate from the audio analysis?
- Why is my audio file not analyzed?
- How many characters are in one minute of audio?
- For which languages is audio analysis available?
- I would like to work with the result of the audio file. Is there a download available?
Account / Company Account
- How do I create an account/company account?
- How do I change my billing address?
- How do I change my payment information?
- I have a multi-user account. How do I set-up other members of my team?
- How do I change my pricing model/account?
- How will my data be used?
- Is my data secure?
- How do I close my account?
- Can I upgrade my pricing model at any time?
- At what time can I downgrade my account?
- I have a corporate account and the owner is leaving?